PayBC Frequently Asked Questions
FAQ
-
What is PayBC?
PayBC is an online payment service for citizens. PayBC integration is available to BC Government Ministries and Crown Corporations. It is hosted and supported by the Ministry of Finance's Corporate Accounting Services (CAS). Further details and customer contact information can be found on the CAS Corporate Financial System SharePoint site -
Who do I contact if I have problems making an online payment?
For technical inquiries such as web site unavailability or if there are difficulties loading a page contact PayBC Online Help via the information below. You can also contact PayBC Online Help if you have account or payment inquiries. If your inquiry is about your account or a payment you have made, please have a copy of your invoice or receipt ready before speaking with a PayBC agent.- Telephone:
- Canada and USA toll free : 1-888-356-2741
- Lower Mainland and Outside Canada/USA : 604-660-2355
- Monday through Friday 7:30 a.m. to 5:00 p.m., excluding Statutory Holidays
If your inquiry is about your credit card (Visa, MasterCard or American Express, Visa Debit or MasterCard Debit) please contact your card provider directly.
- Telephone:
-
How do I fix an error after I have made a payment?
Contact PayBC Online Help at:- Telephone:
- Canada and USA toll free : 1-888-356-2741
- Lower Mainland and Outside Canada/USA : 604-660-2355
- Monday through Friday 7:30 a.m. to 5:00 p.m., excluding Statutory Holidays
- Telephone:
-
I have entered my invoice information correctly into PayBC, why can't I find my invoice?
There could be a few reasons why the invoice is not displaying:
- It has been paid in full already
- There is a payment pending against it
-
How do I get a receipt?
Once payment has completed successfully, there is an option to print or email the receipt.
-
Is paying online secure?
Making a payment through PayBC is a secure way to pay for services from the BC Government. Your online safety and security is taken very seriously. To ensure your payment is secure, PayBC incorporates the same high levels of security used by the banking industry today.
